DEAR CUSTOMER, WE WOULD LIKE TO INFORM YOU REGARDING THE LAW ON THE PROTECTION OF PERSONAL DATA FOR PROCESSING YOUR PERSONAL DATA WITHIN THE SCOPE OF ADIM ADIM İHRACAT PROGRAMI (STEP-BY-STEP EXPORT PROGRAM) APPLICATION:
Information of any nature that you provide to QNB Finansbank A.Ş. (“Data Controller” and/or “the Bank” or “QNB Finansbank”) within the scope of your Adım Adım İhracat Programı (Step By Step Export Program) application and enables to determine your identity or make your identification ascertainable shall be considered and defined as Personal Data as per provisions of Law on Personal Data Protection (“KVKK”) numbered 6698.
QNB Finansbank shall store and avoid third-party disclosures of your personal data, except for legal liabilities, which you provide via https://www.qnbfinansbank.com/adimadimihracat or which are collected by means of cookies* as you visit our website (for further information on cookies, please visit: https://www.qnbfinansbank.com/destek/gizlilik-politikasi) in order to address your questions on export and/or e-commerce, provide information on solutions and advantages related to various requests and preferences, manage your access to our professional solution partners as well as access to digital applications and information sources provided by such partners, to provide you with banking services should you prefer to establish a customer relationship on related matters and, in particular, in order to serve you better. Personal data of any nature that you share with our Bank shall be treated as a secret, and they shall not be disclosed.
As QNB Finansbank, we would like to inform you that we carry out our operations by giving priority to security of your personal data in all products and services provided to you and by attaining utmost care to security of your personal data; we take measures of highest level to protect integrity and accuracy of your personal data; and we make sure that all organizations from which we receive support or outsource services and/or with which we have business partnership comply with our standards set forth for information security and privacy.
It is our fundamental principle to use your personal data for your banking transactions and protect your fundamental rights and freedoms as well as privacy of your private life.
All your personal data transmitted when your application requests made electronically are received via the website with the extension https://www.qnbfinansbank.com/adimadimihracat and obtained by QNB Finansbank through these means for Adım Adım İhracat Programı (Step By Step Export Program) solutions can be processes and transferred with the purposes of:
- Offering all services/products in the best possible way within the scope of Adım Adım İhracat Programı (Step By Step Export Program) that you requested and preparing exclusive and tailor-made offers concerning the campaign, our products and services to ensure customer satisfaction, and carrying out promotion, marketing, discount, advertisement and campaign operations for these services and products and offering these to you periodically based on your explicit consent to be given to QNB Finansbank with regard to the subject,
- Offering all the relevant products and services to your business, assisting with advices and guidance on advantages regarding the Adım Adım İhracat Programı (Step By Step Export Program) products/services that you applied for based on the legal ground that it is necessary to process the personal data of the parties to the contract under the condition that it is directly related to the establishment or performance of a contract,
- Performing identification and ID confirmation transactions for the persons who are in the phase of becoming a customer of our Bank, fulfilling liability to report to risk monitoring and regulatory-supervisory authorities, and fulfilling liabilities arising from all legislations to which QNB Finansbank is subject within the scope of banking operations, the Banking Law numbered 5411 in particular, based on the fact that these are projected by law and obligatory for QNB Finansbank to fulfill its liabilities arising from relevant legislations to which QNB Finansbank is subject,
- Carrying out the risk management activities and preventing the fraud, on the legal grounds of obligation of processing data for rightful interests of QNB Finansbank, on the condition of avoiding any harm to fundamental rights and freedom of relevant person,
- Managing processes in legal and/or judicial authorities, particularly complaint management and all legal proceedings and litigations, on the legal basis of obligation on data processing for establishment, exercising or reserving a right, on the legal grounds of obligation of processing data for establishment, exercise or reserve of a right;
and with reference to aforementioned legal bases and objectives, QNB Finansbank may transfer personal data due to legal obligations within the scope of legal restrictions to persons, institutions and/or organizations required by the Banking Law numbered 5411 and similar legislations; to financial institutions and third parties set forth in Paragraph 4 of Article 73 of the Banking Law numbered 5411, as well as public authorities and entities authorized to obtain personal data such as BRSA, CMB, CBRT, Revenue Administration, Social Security Institution, Financial Crimes Investigation, FINDEKS, Ministry of Treasury and Finance, Credit Bureau, Central Securities Depository; and to controlling shareholder of QNB Finansbank and our subsidiaries.
Upon your explicit consent and in line with your personal preferences, your personal data shall be transferred to below organizations for the purposes described in brackets:
- CMC İletişim ve Çağrı Merkezi Hizmetleri A.Ş. (providing consultancy line services),
- Expinno Bilgi Sistemleri San.ve Tic. Ltd. Şti. (providing consultancy and training services on export activities),
- Navlungo Lojistik ve Teknoloji A.Ş. (providing services for price collection, purchases and management on logistics),
- Ünsped Gümrük Müşavirliği ve Lojistik Hizmetleri A.Ş. (providing consultancy services on customs),
- Propars Teknoloji A.Ş. (providing services on digitalization and operation management plans),
- EMYD Yazılım ve Bilgi Teknolojileri A.Ş. (providing consultancy and management services on e-commerce, e-export subject),
- Parkpalet Lojistik Hizmetleri A.Ş. (providing e-commerce Warehouse and Delivery solution),
- Ecom Group E-ticaret ve Danışmanlık A.Ş. (providing services on sales and brand consultancy),
- Projesoft Teknoloji Anonim Şirketi (providing solutions for website, market place and accounting integration).
By applying to QNB Finansbank, you shall have the right to I) to be informed whether your personal data is processed or not, II) request information as to processing if it is processed, III) learn the purpose of processing of the personal data and whether data are used in accordance with their purpose or not IV) know the third parties in the country or abroad to whom personal data have been transferred; V) request rectification in case personal data are processed incompletely or inaccurately VI) request deletion or destruction of personal data within the framework of the conditions set forth under 7th article of KVKK, VII) request notification of the operations made as per indents (d) and (e) to third parties to whom personal data have been transferred VIII) objecting to occurrence of any result coming out against itself due to the analysis of the Personal Data exclusively with the automatic systems, IX) request compensation for the damages in case the person incurs damages due to unlawful processing of personal data.
By applying to QNB Finansbank, you shall have the right to I) to be informed whether your personal data is processed or not, II) request information as to processing if it is processed, III) learn the purpose of processing of the personal data and whether data are used in accordance with their purpose or not IV) know the third parties in the country or abroad to whom personal data have been transferred; V) request rectification in case personal data are processed incompletely or inaccurately VI) request deletion or destruction of personal data within the framework of the conditions set forth under 7th article of KVKK, VII) request notification of the operations made as per indents (d) and (e) to third parties to whom personal data have been transferred VIII) objecting to occurrence of any result coming out against itself due to the analysis of the Personal Data exclusively with the automatic systems, IX) request compensation for the damages in case the person incurs damages due to unlawful processing of personal data.
Under the rights described under 11th article of relevant Law, you, as the Data Owner/Data Subject, may send requests
- by using Application Form which can be obtained from the branches of the Bank or by providing a letter along with documents proving identity (identity card, driving license, passport, etc.) by personal application
- by means of secure electronic signature, mobile signature or registered electronic mail address which is available in the systems of the Bank
With regard to requests,
- Personal Data Owner/Data Subject’s name, surname and signature, if the requests is made in written,
- TR ID number if the applicant is citizen of Turkey Republic; citizenship of the applicant if a foreigner; passport number or ID number if available,
- Domicile or workplace address to send notifications,
- Electronic mail address, telephone and facsimile to send notifications,
- The subject of the request
must be stated; and related information and documents must be enclosed to the request. These applications shall be accepted after your identity is confirmed by QNB Finansbank and you shall be informed in written or via electronic media within the legal durations.
In written application, the submission date of the document to QNB Finansbank is deemed as the application date. In the event that the applications are submitted by other methods, the date of receipt by QNB Finansbank shall be deemed as the application date.
Trade registry number: 237525 Mersis no: 0388-0023-3340-0576 Trade name: QNB Finansbank A.Ş. Head Office Address: Esentepe Mahallesi, Büyükdere Caddesi, Kristal Kule Binası, No: 215 Şişli/Istanbul Website address: www.qnbfinansbank.com Telephone Banking: 0850 222 0 900
