Global Recognition

Imagine an Xclusive World...

The QNB Global Recognition Program provides you a direct link to all of the resources and capabilities of a truly global bank. Lounge Access and Concierge Services, Lifestyle Offers, Real Estate Advisory and Emergency Credit Card & Cash Services are all part of the enhanced customer experience that make banking with QNB Finansbank your preferred choice.

Clear your mind in real estate investment with ERA Turkey's Real Estate Advisory service exclusive for QNB Finansbank Xclusive Banking clients!

Your questions on real estate investment will be perfectly addressed with ERA Real Estate Turkey's global experience and local solutions! Furthermore, an exclusive 50% discount on service fees awaits Xclusive Banking clients for real estate sales and purchases.

  • You may submit your request for Real Estate Advisory service by calling Xclusive Banking Service Line at 0212 318 5858 or by contacting your portfolio manager at QNB Finansbank branches.
  • his service is available for QNB Finansbank Xclusive Banking clients. You need to have a minimum monthly average savings of TRY 100,000 to become a QNB Finansbank Xclusive Banking client. Your savings average does not include savings on
  • QNB Finansbank shall not be held liable for any problems or incidents that may arise during ERA Turkey's provision of real estate services and other services regarding real estate.

With QNB Group's global presence, we have created a lifesaving service to make your London and Paris trips smoother and more convenient!

If you lose your wallet or card and need emergency cash, you can directly visit the QNB London or QNB Paris branch and follow the account representative's instructions to benefit from the Emergency Cash Withdrawal Service.

  • The emergency cash withdrawal service is available only for QNB Finansbank Xclusive Banking Customers who have an existing account with sufficient funds in GBP (for cash withdrawals from QNB London Branch) or in EUR (for cash withdrawals from QNB Paris Branch) at QNB Finansbank.
  • With the Emergency Cash Withdrawal Service, you can withdraw cash up to a total monthly amount of GBP 9,000 from QNB London Branch and up to a total daily amount of EUR 4,500 from QNB Paris Branch.
  • You may request emergency cash between 09:00 am and 03:00 pm (local time) from QNB London and between 09:00 am and 02.45 pm (local time) from QNB Paris branches by showing your passport to relevant account representative.
  • If the day of your request for emergency cash withdrawal coincides with an official holiday in Turkey, your request will be processed the next business day.
  • You need to have sufficient funds in your demand deposit account with the same foreign currency at the day of the request.
  • After necessary controls, your requested amount will be withdrawn from your account at QNB Finansbank and paid to you at the QNB Branch.
  • QNB Finansbank or QNB Group will not be responsible if this request is delayed or stopped due to any malfunctions in the Bank's systems, and which is out of the Bank's control.
  • This service is subject to QNB tariff of charges, which are subject to change from time to time as determined by the Bank.

Escape the crowded airport and work, rest or unwind in luxury at select lounges around the world. Airport Lounge Access from MasterCard is what the affluent traveler expects, which is why we have partnered with LoungeKey to enable World MasterCard® cardholders to access Airport lounges where they fly to regularly.

With Mastercard LoungeKey service, you can have access to more than 850 contracted domestic and international lounges with your Private credit card and enjoy free-of-charge services offered within lounges for 15 times together with your guests by the end of the year.

  • QNB Finansbank will cover all the costs related to the LoungeKey service for up to 15 times of service use for Private credit card holders.
  • 15-time service use right can be benefitted on an annual basis from January 1 to December 31. Each use of the free-of-charge services by the guests of customers holding a Private credit card counts towards this 15-time service use right. In the event of exceeding 15 times, a fee of USD 30 will be charged per person.
  • For purposes of tracking the 15-time lounge use right of Private credit card holders, a temporary limit blocking of USD 3.25--or the TRY equivalent calculated based on the current currency rates--will be applicable to the related card for each access by cardholder and each access by their guest separately. This is for tracking purposes only and will be revoked within 5 business days at the latest.
  • Private credit cardholders can visit to learn more about the LoungeKey service and see a list of lounges to where this service is applicable.
  • Please visit for frequently asked questions about the LoungeKey service.
  • QNB Finansbank and MasterCard reserve the right to terminate the campaign or change campaign terms as part of changing conditions, in which case you will be notified.
  • Credit card limit is set for your use in your domestic and international spending as well as cash withdrawal transactions. The credit card limit set is personal and limits for all your individual QNB Finansbank credit cards are common.
  • In accordance with Legal Regulations, total limit for all your credit cards on file at all banks may not be more than twice your monthly net income in the first year and may not be 4 times more than your monthly income in the upcoming years.
  • Standard Limit: It is a limit for your use in domestic and international shopping and cash withdrawal transactions.
  • Emergency Limit: This is the limit equaling to the total of standard limit and extra limit that you can use only in hospitals, Automatic Invoice Payment instructions and premium payments for CardFinans Bank Statement Guarantee insurance. Extra limit is defined by informing our customers who are found eligible as a result of an assessment to be performed by the bank.
  • You can request a limit increase via our Internet Branch, Call Center or SMS* by typing LIMIT and sending it to 2273 or you can accept our Bank's limit increase offer as well to deliver your limit increase request.
  • *Each SMS message to be sent to 2273 is charged on the basis of 1 short message based on respective price tariff of carriers.
  • It is an order you can easily deliver to our bank in order to increase your limit when your limit is eligible for increase upon regular assessment of your credit card limit unless you have a different request upon after being informed of the limit 15 days in advance.
  • If you have set a Periodic Limit Increase order, we will inform you of limit increase before we perform it and as long as you do not have any objections, we will perform the increase upon final assessment by our bank. If you do not wish to increase your limit, you can type "no" ("hayır") and send it to 2273 or call 0850 222 1 901 to state that you do not request any limit increase for the related period.

You can cancel your periodic limit increase orders via our Call Center any time you want.

  • We are beside you, when you lose your credit card abroad.
  • If your individual QNB Finansbank Credit Card, which bears the MasterCard logo, is stolen or lost when you are abroad, you can place an Emergency Credit Card renewal request and request Emergency cash withdrawal by calling Xclusive Hotline at 0216 522 49 59.
  • Your new Emergency Credit Card will be delivered to the address of your choice at least within 2 working days. If you wish your card to be delivered to you immediately, you can receive your card with the first cargo flight.
  • In order to avoid any cash issues that may occur, you can request Emergency cash withdrawal until your new Emergency Credit card is delivered to you and collect your funds from Western Union branches within 2 hours.

With QNB Finansbank Xclusive credit cards and your Private card, you can enjoy exclusive discounts at selected hotels around the world.

You can enjoy exclusive discounts and privileges at Le Vendome Beirut, one of the top hotels in Beirut, between 1 October 2017 and 31 December 2018.

With your QNB Finansbank Xclusive credit cards and Private credit card, you can stay at the hotels based on daily room rates amounting to $315 + 10% VAT in peak seasons and $235 + 10 % VAT during off-season times to enjoy the privileges.

  • In order to be eligible for the campaign, booking fee should be paid during your stay. Discount rates will not be applied if the payment is performed online.
  • The campaign may not be combined with other campaigns.
  • The campaign applies to Xclusive, BÜMED Xclusive, Xclusive Doctors, Private credit cards and Xclusive Cash bank cards.
  • Peak season rate applies to the following dates: June 16-22, August 21-30, December 28 - January 1. Off-season rate applies to the following dates: January 1 -June 15, June 23- August 20, August 31 -December 27.
  • Stay at a room with a balcony and sea view and enjoy complementary treats such as a box of fresh fruits, desserts and two bottles of soda.
  • Amenities include free-of-charge Wi-Fi, daily local newspapers, open buffet breakfast for 2, 15-minute neck and shoulder massage.
  • Access to gym outdoor and indoor pools at Phoenicia Hotel Beirut, which is an affiliate of InterContinental Hotel & Resorts, at any time of the day as well as access to Phoenicia Spa based on availability.
  • Availability of laptops in the room and provision of iron and ironing board (if available) to the rooms
  • Guidance and support for hotel customers upon arrival at Beirut Airport.

You can enjoy exclusive discounts and privileges at Le Phoenicia Beirut, one of the top hotels in Beirut, between 1 October 2017 and 31 December 2018.

With your QNB Finansbank Xclusive credit cards and Private credit card, you can stay at the hotels based on daily room rates amounting to $230 + 10 % VAT to enjoy the privileges.

  • In order to be eligible for the campaign, booking fee should be paid during your stay. Discount rates will not be applied if the payment is performed online.
  • The campaign may not be combined with other campaigns.
  • The campaign applies to Xclusive, BÜMED Xclusive, Xclusive Doctors, Private credit cards and Xclusive Cash bank cards.
  • The option to switch to a room with a balcony and sea view from the city view room based on hotel's availability.
  • Free-of-charge WIFI and open buffet breakfast for 2 at the hotel.
  • Access to outdoor and indoor pools at Phoenicia Health Club.

You can enjoy exclusive discounts and privileges during your stays at Millennium Hotels & Resorts, the outstanding hotel chain of Europe, during your visits to UK, France and Italy.

With your QNB Finansbank Xclusive credit cards and Private credit card, you can enjoy a 15% off and privileges in your stays between 1 October 2017 and 31 December 2018.

  • In order to be eligible for campaign, booking fee should be paid during your stay. Discount rates will not be applied if the payment is performed online.
  • The campaign may not be combined with other campaigns.
  • The campaign applies to Xclusive, BÜMED Xclusive, Xclusive Doctors, Private credit cards and Xclusive Cash bank cards.
  • The campaign applies to Millennium Hotels & Resorts in the UK, France and Italy.
  • The 2nd guest in the room will be able to enjoy a free-of-charge stay.
  • The customer will automatically sign up for "My Millennium" Reward Club. Guests can accumulate points with the Rewards program and enjoy activities including dinner programs, their hotel accommodations in the future, etc. by using these points and other privileges with lots of advantages.
  • Booking can be performed based on the availability of hotel. If the hotel is fully booked, no booking can be performed, which means that the customer will need to pick another date to stay.
  • Please click here for contracted hotels.

Make life easier with your very own personal assistant who will cater to your every need anytime, anywhere, whether you are on the road or at home.

You're in good hands and can relax in the knowledge that wherever you are in the world, there is someone who will work tirelessly to make your life that much easier. Whether it's last minute restaurant reservations, reserving concert or sporting tickets, referrals for nannies or a gift for your loved ones, expert Concierge agents will provide World MasterCard® cardholders with assistance and convenience. Access an exclusive service that focuses on providing convenience, saving you precious time and making things easier for you.

As part of the MasterCard Concierge, you can use MasterCard-logo card Private credit cards in your country or abroad to access information and support in many areas you may be curious about including travel, social life and entertainment. Plus, you will be exclusively given the privilege to enjoy this service on a 24/7 free-of-charge basis. Please call our Private Service hotline at 0212 318 5757 or directly contact MasterCard at for further information and to enjoy this service.

  • The service is provided on 24/7 time basis without any timing limitations.
  • Customers will not be subject to any service fee within the scope of MasterCard Concierge and card holders will be charged only for products such as flowers or flight tickets.
  • MasterCard Concierge basically includes services such as information, travel, entertainment, finding/delivering presents and organization management/accommodation.

Information: Regarding business and leisure travels, MasterCard Concierge provides details and recommendations on travel routes, city guides, commercial etiquette in foreign countries, passport and visa requirements and weather forecast. Moreover, MasterCard Concierge also gives you information about tour dates for cities abroad, entertainment activities, sports calendar as well as restaurant recommendations.

Travel: It provides booking services for special travel plans including holiday packages, flights, hotels, car rental and/or aircraft or yacht renting.

Entertainment: Based on its expertise, it helps access all kinds of local or international entertainment activities including concerts, from rock and pop to opera shows, sports activities, Broadway or West End shows, restaurants and clubs.

Finding and Delivering Gifts: MasterCard provides the option to find the most cost-effective present locally and internationally. MasterCard Concierge additionally arranges the delivery process with deliveries to home, office or a private address.

Event Management and Accommodation: MasterCard Concierge can provide you with stress-free solutions by finding and arranging a perfect team of organizers and planners for special events. MasterCard Concierge can find and arrange Event Organizers, Catering Companies/Chefs, Entertainment, Photographers and other similar service providers.

  • Please refer to the following table for details on information, guidance and arrangements that might be performed as part of the service provided to the Card by the MasterCard Concierge platform.
Request Categories Type
Accommodation (excluding Hotels) Apartment; Bed & Breakfast; Chalet; Country House / Cottage; Private Island; Serviced Apartment; Villa
Art & Culture (non-Tickets) Art / Antique Dealers; Art Fairs; Art Galleries; Auction Houses; Cultural Centre; Film & Cinema; Guided Tours; Photographers; Portrait Painters; Restorers
Gifts Assistance Anniversary; Birthday; Christening; Christmas; Easter; Engagement; Father’s Day; Mother’s Day; Valentines; Wedding
Hotels 2-star; 3-star; 4-star; 5-star; 6-star; 7-star; Boutique; Budget; Business / Corporate; Design / Contemporary; Health Resort; Ranch / Lodge; Resort; Riads; Spa Retreat; Traditional
Leisure Beach; Cycling; Hiking; Jogging; Swimming
Nightlife Bar; Bar / Night Club; Bar / Restaurant; Cabaret; Casinos; Karaoke; Lounge Bar; Nightclub; Night Club / Restaurant; Private Event / Party; Private Member Clubs
Restaurants Afternoon / High Tea; American; Arabic; Austrian; Azeri; Belgian; Brasserie; British; Brunch; Chinese; Coffee Shop; Fish / Seafood; French;
Fusion; Gastro Pub; Greek; Indian; International; Italian; Japanese; Korean; Lebanese; Local; Mediterranean; Mexican / Tex-Mex; Michelin;
Modern European; Moroccan; Organic; Oriental; Portuguese; Spanish; Thai; Vegetarian
Sports (excluding Tickets) Beach Club; Country Club; Cricket Clubs; Dive Centers; Events; External Event; Football Clubs; Game; Golf Clubs; Horse; Hospitality Package; Marina; Motor; Polo Clubs; Ski; Specialty Sports; Sports Complex / Stadium; Team Sports; Tennis / Racquet Clubs; Watersports; Yachting
Tickets Awards; Basketball; Charity; Cultural Centre; Dance; Events; Exhibitions; Extreme; Fashion Shows; Festivals & Fairs; Film & Cinema; Flower Show; Fringe; Gala; Guided Tours; Museums; Music-Classical; Music-General; Music-Jazz; Music-Local; Music-Pop; Music-Rock; Parties; Sport-American Football; Sport-Athletics; Sport-Cricket; Sport-Football;
Sport-Golf; Sport-Motorsports; Sport-Rugby; Sports-Tennis; Theatre-Ballet; Theatre-Musical; Theatre-Opera; Ticketed Events
Travel Airlines; City Guide; Cruise / Boat Tickets; Destinations; Embassies; Flight Only; Package Holiday; Specialty Travel; Tour Guide; Tourist Attraction; Tourist Boards; Train Tickets; Travel Consultants; Travel Planning & Assistance

Under the Concierge Program; with Xclusive, BÜMED Xclusive and Xclusive Doctors credit cards at home and abroad, you can get information and support on many topics, such as travel, social life, entertainment and on many topics that you are curious about. Moreover, this service is free for you 24/7! To receive more information and benefit from this service, you can contact our bank at 0216 522 49 59 Xclusive Service Line. The service is available 24 hours a day, 7 days a week, without any time constraints.

  • To take advantage of the service, you can contact us at 0216 522 49 59 Xclusive Service Line.
  • All services are available both at home and abroad.
  • The payments for the supporting organization teams, and firms will be made to DMS. The service payments should be made with Xclusive, BÜMED Xclusive or Xclusive credit card.
  • The services of the concierge program will not be charged for the services to the customers. Cardholders will pay for the services provided by the suppliers and other organization companies. The Concierge Service includes information, travel, accommodation, entertainment, gift finding / delivery and organization management / hospitality services. The Concierge Service includes information, travel, accommodation, entertainment, gift finding / delivery and organization management / hospitality services.

*Travel and Concierge Services are provided on behalf of QNB Finansbank by Doğuş Marketing Services A.Ş. (DMS) company. QNB Finansbank reserves the right to change and discontinue the Travel and Concierge Service content according to market conditions. Any problems, and complaints that may arise during the services provided by Travel and Concierge Services companies can be addressed to phone (0216) 522 49 59.

You can click for services.