Your Responsibilities

QNB Finansbank banking services are as close as your computer

Internet Banking

Password Safeguarding

Your password is your key to internet banking. If it is obtained by others, your accounts, too, will be obtained by others. Click here to see how you can safeguard your password.

  • To Enter Internet Banking, only use the Log in button at
  • Use the SMS Password QNB Finansbank Internet Banking provides for your security. Created only for once and sent to your cell phone via SMS Password mean added security to the customer ID and password you use when entering the system. Furthermore, you can also use the SMS Password in transfers, which means your transfers will only be made upon your confirmation.
  • Use the Virtual Keyboard to protect your password from keyloggers.
  • Do not tell your password to anyone. Your password is your security. It is the key to your account.
  • Avoid personal passwords, stay away from easy-guess passwords such as your date of birth or age.
  • Change your password at regular intervals. Regular password changes will enhance your security.
  • Do not write down your password anywhere within normal view of others in your workplace, business office or other shared workspaces or on your computer or browser.
  • Ensure no one sees your password while you're entering it on the screen.
  • When you complete your transactions at Internet Banking, use the Logoff button to leave the webpage, not the browser's close button (x).
  • Check your account activity, call +90 850 222 0 900 in unusual cases.
  • Check the Last Access Date and Last 5 Transactions sections at the Internet branch home page. Call +90 850 222 0 900 in unusual cases.

Computer Security Updates

Online attacks can become activated because of the bugs contained in your software. Software companies publish updates or "patches" to take care of such bugs. Keep yourself secure with regular updates against attacks intended to have unauthorized access to your personal computer by taking advantage of bugs in software.

  • Update your computer regularly with security fixes to take care of any security bugs.
  • Visit for Windows media.
  • Use licensed software, avoid downloading free software and do not use pirated software.
  • Do not enter internet banking through public computers, internet cafes or computers shared with others. There's a chance malicious software has been installed on the computers you may use.
  • Only use those computers whose security you have ensured.
  • Only use software obtained from reliable sources.
  • Perform a virus scan before inserting your floppy disks.

Anti-Virus Security

There are tens of thousands of viruses traveling over the Internet. Not only can they turn your computer into an unusable device, they may also steal your personal information. Use Anti-Virus software to protect yourself.

  • Use Licensed Anti-Virus Software.
  • Anti-virus software can only scan for existing viruses; therefore, newly emerging viruses might not be recognized. Thus, update your licensed anti-virus software regularly with new patches and new versions.
  • Scan your floppy, CD-ROM, USB drives and your emails for viruses.
  • For more information, review Symantec-Norton, McAfee, Sophos products.

Firewall Security

A Firewall serves a function similar to that of the door to your home: It keeps you secure against attacks through the Internet. Use a Firewall to protect your computer from unwanted attacks and unauthorized access.

  • You can use a Firewall to prevent potential attacks from unwanted connections and access means to your computer by pre-defining them before they hit your computer. Use Firewall solutions for your personal computer or corporate connection.
  • Use your modem's firewall feature if it has one, or you may want to prefer a software solution (such as Symantec, Blackice).
  • Use your Firewall's Network Address Translation (NAT) feature if is equipped with one.

E-Mail Security

E-mail correspondence over the Internet is not absolutely secure. For suggestions on how you can correspond securely, click here.

  • Do not set your e-mail passwords as your Internet Banking password.
  • Do not click links embedded in e-mail messages. Do not enter any information requested on pages accessed through such links. E-mails from our bank will provide links only to those pages, which will provide information, not to those requesting information from you.
  • If you come across an e-mail pretending to arrive from QNB Finansbank but which you suspect might have fraudulent intent, call QNB Finansbank Telephone Banking at +90 850 222 0 900 on a 7/24 basis and let us know. Never reveal your identity information (Identity Card, Internet Banking account, Credit Card, etc.) to any e-mail requesting such information. QNB Finansbank will never ask its customers to provide or update information over e-mail. If you receive an e-mail requesting your information, notify the case to QNB Finansbank Telephone Banking at +90 850 222 0 900 without opening that e-mail.
  • Do not open or download messages from unknown users. Delete them.
  • Do not start a file attached to an e-mail in order to run an application.