In QNB Finansbank, any person or organization that has an influence on our operations, affected by our operations and has expectations from our Bank is deemed as a stakeholder. Currently, we employ multiple methods and communication channels to maintain an open, honest and transparent engagement with all our stakeholders, enabling us to evaluate opinions and feedbacks to determine what we can do better.
You can find down below a list of key stakeholder groups and main communication channels.
Customer satisfaction survey, “Sizi Dinliyoruz (We Listen to You)” line, corporate website, dedicated corporate websites for specific products, services and campaigns, call center, corporate social media accounts, branches, Customer Experience Office activities
Employee Satisfaction Survey, Artı1 Appreciation and Recognition System, Suggestion System, LEAP Employee Assistance Program, Employee Feedback Platform, Ombudsman, Reporting Line, Suspicious Transaction Reporting Line, “Finansçı (Financier)” Internal Communication Platform, Finarmoni Training Portal, announcements, trainings, seminars, conferences, annual meetings, FinClub Life Workshop events, Internal Customer Satisfaction Survey, branch visits, senior management’s informative e-mails
Shareholders and Investors
Investor Relations Unit’s activities, annual reports, investor presentations, investor meetings, Public Disclosure Platform (KAP) notifications
Audits, reports, official correspondence, meetings, conferences
Social responsibility projects, sponsorships, “Volunteer Financiers” program
International Financial Institutions
Meetings, presentations, conferences
Corporate website, press bulletins, announcements, advertisements, corporate social media accounts, interviews
Meetings, audits, interviews, purchasing processes (tenders etc.), corporate website
Our Bank’s membership to local and global sustainability initiatives is one of the key components of our sustainability related efforts. Our activities within this scope will be regularly communicated to our stakeholders.
United Nations Global Compact
The United Nations Global Compact (UNGC), the world’s largest corporate sustainability initiative, consists of ten principles to promote better business practices in the areas of human rights, labor, environment and anti-corruption.
In 2019, QNB Finansbank joined the UNGC and committed to making the principles part of its strategy, culture and day-to-day operations.